E-Health Care Agency Ltd. (the Company) places the personal privacy and dignity of our service users as a top priority. The following guidelines have been identified to enable our service users are provided with the upmost respect.
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Ensure that any records of the service provided are only disclosed to those with a legitimate reason to know the information they contain
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Allow service user's access to their personal records in keeping with current legislation
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Promote the dignity, privacy and human rights of people that use our service, minimising any feelings of inadequacy, inferiority and vulnerability which customers may experience
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Address service users in the manner of their choosing
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Respect the right of service user's in choosing the gender of their support worker
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Treat people who use our service with consideration, courtesy and respect
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Handle personal information with care, sharing such information with the service user's consent only where necessary
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Personal information will be shared with the service user's best interest and personal safety in mind
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Only enter service user's rooms within their property only with their express consent
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Respect that all service users' possessions are private, and instruct staff in accordance with the principle that they are guests within the service users' home
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Recognise that service users have a right to conduct confidential conversations without being overheard or observed by a Care/Support Worker
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Safeguard people that use our services against abuse by identifying risks before they arise and by responding quickly and appropriately to any concerns, in compliance with current legislation
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Ensure that equipment used in the delivery of our services is fit for purpose, safely operated, and used in a way that promotes dignity and independence
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Support service users to keep well-nourished and hydrated, and supported in the enjoyment of food and drink in a dignified manner
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Provide service users with respect that reinforces personhood, responding to specific cultural demands and requirements that aim to maintain Customer/staff relationships that are trust based but appropriate to the relationship of employee to Customer.