Safe

We treat each resident uniquely providing them with tailored care services.

We seek feedback from the people who use our service, their families, Healthwatch(Rate and Review), and the local Safeguarding Authority.

Caring

We ensure that carers provide support with kindness, dignity, respect, compassion, respecting the choices and decisions of the people they support. We ensure people are cared for in this way through the quality assurance assessments undertaken by the registered manager.

We employ a diverse group of carers so we can maximise the opportunity to match individuals well and make sure everyone can receive support from a consistent team of carers who are fully aware of their needs.

Effective

We create 'one page profiles' for all our care workers and the people we support, so there is a degree of compatibility between both parties.

We also ensure that we include an assessment on ensuring people have enough to eat and drink and that this is done in a safe way. Where there are risks, for example with swallowing, specialist advice would be sought.